Return Policy
Return Policy
Thank you for shopping at OtoScopeX. We strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your order, please review our return policy below.
1. Return Eligibility
1.1 We offer a 30-day return policy, which means you have 30 days from the date of delivery to request a return.
1.2 To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
1.3 Items that are damaged due to misuse, wear and tear, or improper handling are not eligible for return.
2. Return Process
2.1 To initiate a return, contact our support team at info@otoscopex.com with your order number and reason for return.
2.2 Our team will provide you with a return authorization and the address to send your item.
2.3 The customer is responsible for return shipping costs unless the return is due to a defective or incorrect item.
3. Refunds
3.1 Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
3.2 If approved, refunds will be processed within 5-10 business days and credited back to your original payment method.
3.3 Shipping costs are non-refundable unless the return is due to our error (e.g., wrong or defective product).
4. Exchanges
4.1 If you received a defective or incorrect item, we will replace it at no additional cost.
4.2 To request an exchange, contact info@otoscopex.com within 30 days of delivery.
5. Non-Returnable Items
5.1 Certain items cannot be returned, including:
- Used or opened items for hygienic reasons
- Gift cards
- Clearance or final sale items
6. Contact Us
If you have any questions regarding our return policy, feel free to reach out:
📧 info@otoscopex.com